Win125 Privacy Policy – Data Protection for Malaysian Players

Introduction

Welcome to the win125 Privacy Policy. This policy explains in detail how win125 ("we", "our platform") collects, uses, stores, protects and discloses your personal information when you use the win125.vip website, the win125 mobile app and all related services.

Win125 takes our responsibility towards user privacy seriously. We operate in accordance with strict data protection principles and are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and the guidelines issued by the Department of Personal Data Protection (JPDP).

By registering an account or using any win125 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

Types of Data Collected

Win125 collects various types of personal information depending on how you interact with our platform. The following are the main categories of data we collect:

We only collect information that is genuinely necessary to provide the service you have requested. win125 does not collect sensitive data such as health information or religious beliefs unless it is directly relevant to service requirements or legal compliance.

How We Collect Data

Win125 collects your personal information through several key channels:

• Account Registration: Information you provide directly when creating a new account, including your name, email, phone number and date of birth.
• KYC Process: Identity verification documents such as copies of your MyKad and bank statements submitted for the purposes of account verification and anti-money laundering compliance.
• Financial Transactions: Information associated with every deposit and withdrawal you make through the win125 platform.
• Platform Usage: Data automatically generated when you use the win125 app or website, including IP address, device type, and usage patterns.
• Support Communications: Communication records when you contact our customer support team via live chat or email.
• Cookies and Tracking Technologies: Data collected through cookies, pixels, and similar technologies to enhance your experience on our platform.

Purpose of Personal Data Use

Win125 uses collected personal data solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:

• Account Management: Create, verify and maintain your win125 account, including the login process, two-factor authentication and account recovery.
• Transaction Processing: Process your deposits, withdrawals and all financial transactions securely and efficiently through our selected payment providers.
• Legal Compliance: Meet our obligations under the PDPA, anti-money laundering (AML) laws, financial regulations and other applicable legislation.
• Platform Security: Identify and prevent fraud, money laundering, account abuse and other unlawful activities that may harm the platform or other users.
• Service Improvement: Analyse usage patterns to improve platform performance, enhance existing features and develop new services that better serve you.
• Communications: Send important account-related notifications, security updates, promotional information you have consented to receive, and customer support communications.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of at-risk behaviour and offering appropriate assistance or limits in line with our responsible gaming programme.

Data Sharing with Third Parties

Win125 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in certain limited and controlled circumstances, we may share your data with the following categories of third parties:

• Payment Providers: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and banking partners to process your financial transactions. These providers are subject to their own privacy policies and security controls.
• Game Providers: Game software providers working with win125 may receive limited game data necessary to operate their games on our platform.
• Legal Authorities: win125 will disclose required data to competent authorities, law enforcement bodies, or courts when mandated by applicable law.
• Technology Service Providers: Companies that provide technical infrastructure, cloud services, analytics, and operational support to win125, all bound by strict data confidentiality agreements.

In all cases of data sharing, win125 ensures that the receiving party complies with data protection standards equivalent to or higher than our own policy.

Data Security Measures

Win125 implements multiple layers of technical and operational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

• Data Encryption in Transit: All communications between your device and win125 servers are secured by TLS 1.3 protocol with 256-bit SSL encryption.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using the industry-recognised AES-256 standard.
• Two-Factor Authentication (2FA): win125 supports two-factor authentication for all accounts, adding an extra layer of security to your login process.
• Internal Access Controls: Access to user data within win125 is restricted to staff with a legitimate business need only, and every access is logged and audited on a regular basis.
• 24/7 Monitoring: win125's security monitoring system operates around the clock to detect and respond to any cyber threats or suspicious activity.
• Regular Security Audits: win125 undergoes periodic independent security audits by accredited cybersecurity firms to ensure data protection measures remain up to date.

Data Retention Period

Win125 retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by applicable law. The following are our general data retention guidelines:

• Active Account Data: Retained for the duration your account remains active on win125 and updated on a continuous basis.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysia's accounting and taxation legal requirements.
• KYC Documents: Retained for a minimum of five (5) years after account closure in accordance with anti-money laundering legal requirements.
• Communication Logs: Customer support records are retained for two (2) years for reference and service improvement purposes.
• Closed Account Data: After account closure, data no longer required for legal compliance will be deleted or anonymised within 90 days.

Upon expiry of the applicable retention period, win125 will securely delete or anonymise your data using industry-recognised methods.

Your Rights as a User

Under Malaysia's PDPA and the win125 privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the win125 support team via in-app live chat or by emailing [email protected]. We will respond to your request within 30 business days.

Cookies and Tracking Technologies

Win125 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and deliver more relevant content. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Preference Cookies: Save your preferences such as preferred language and display settings for a more personalised experience.
• Analytics Cookies: Help us understand how users interact with the platform for continuous improvement purposes. This data is collected in aggregate and does not personally identify you.
• Performance Cookies: Used to optimise the speed and performance of the win125 platform across various device types and internet connections.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect platform functionality. The win125 mobile app uses equivalent technologies for the same purposes.

Children's Privacy

Win125 is an entertainment platform strictly limited to users aged 18 and above. We do not knowingly collect or process personal data from minors.

If we determine that data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered on win125 are urged to contact us immediately.

Amendments to the Privacy Policy

Win125 reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, new technological requirements, or updated legal obligations. All amendments will be published on this page with a clear update date.

For material amendments — that is, changes that significantly affect how we process your data — win125 will notify you via in-app notification or email to your registered address at least seven (7) days before the changes take effect.

Your continued use of the win125 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. We recommend revisiting this page periodically to stay informed about how we protect your data.

Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how win125 handles your personal data, our Data Protection Officer (DPO) team is ready to assist you.

You can reach us through the following channels:

• Live Chat: The fastest channel — available 24 hours a day, 7 days a week via the win125 app or website.
• Email: [email protected] – for enquiries that require detailed discussion or document attachments.

We are committed to responding to all privacy-related enquiries within two (2) business days, and to resolving data rights requests within thirty (30) business days from the date of receipt of a complete request.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia through their official channels.